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Shipping & Returns

Returns Policy

Returns are accepted only if incorrect merchandise received.  No cancellatons are accepted after an order is placed.  If timeline is important, please call us before placing an order. All claims must be made within five days of receipt of merchandise. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If defective merchandise is received a replacement or replacement part will be issued if possible.

NO REFUNDS ON ANY LIGHTING FIXTURE WITH CUT AND/OR ALTERED WIRES.

If entitled to a refund you can expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Credits issued for any reason must be used within one years time of receipt,  after which they become null and void any and all credits must be validated with an email from shopdfo and approved by management

Shipping


We can ship to virtually any address in the world. Free shipping is available to continental United States only,exceptions to remote areas of the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping cost may apply if item has to be shipped white glove or freight. 

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